000 00422nam a2200169Ia 4500
008 221030s9999 xx 000 0 und d
020 _a8174464123
041 _aEnglish
082 _a105.23
_bNar
100 _aR. Nargundkar
245 0 _aManaging Customer Relationships in Service Industries
260 _bExcel Books
_aNew Delhi
_c2005
300 _a266
650 _aManagement
700 _aT. K. Panda
942 _cBK
999 _c375
_d375