000			00367nam a22001457a 4500
008			230504b |||||||| |||| 00| 0 eng d
020			_a978-0-07-0700-99-4
100			_aV. A. Zeithaml & M. J. Bitner
245			_aServices Marketing
250			_a5th Ed.
260			_aNew Delhi _bMcGraw Hill Pub _c2011
300			_a763
546			_aEnglish
942			_2ddc _cBK
999			_c20000 _d20000