000 00292nam a2200121Ia 4500
008 221030s9999 xx 000 0 und d
041 _aEnglish
100 _aS. B. Nageswara Rao
245 0 _aCustomer Service Excellence
_cby S. B. Nageswara Rao
260 _c0
650 _aMb
942 _cBK
999 _c14354
_d14354