00371nam a2200145Ia 4500008004100000020001500041041001200056082001600068100001400084245006800098260002500166300000800191650001200199700001400211221030s9999    xx            000 0 und d  a812030909X  aEnglish  a105.23bLud  aR. Ludlow 4aThe Essence of Effective Communicationcby R. Ludlow, F. Panton  bPHIaNew Delhic2002  a156  aEnglish  aF. Panton