00359nam a2200145Ia 4500008004100000020001500041041001200056082001600068100002400084245003200108260003500140300000800175650001500183700001500198221030s9999    xx            000 0 und d  a8173916977  aEnglish  a105.23bRao  aS. B. Nageswara Rao 0aCustomer Service Excellence  bKanishka Pub.aNew Delhic2004  a477  aManagement  aC. Madhavi