S. B. Nageswara Rao <br/><br/>
Customer Service Excellence 

 - New Delhi  Kanishka Pub.  2004 
 - 477 
<br/><br/><label>ISBN: </label>8173916977 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>Dewey Class. No.: </label>105.23  / Rao