S. Medcroft <br/><br/>
Call Centres Made Easy 

 - India  Firewall Media Pub  2002 
 - 310 
<br/><br/><label>ISBN: </label>8170082196 
<br/><br/><label>Subjects--Topical Terms: </label><br/>BE Computer
<br/><br/><label>Dewey Class. No.: </label>105.23  / Med