00330nam a2200145Ia 4500008004100000020001500041041001200056082001600068100001500084245002100099250000800120260003300128300000800161650001500169221030s9999    xx            000 0 und d  a1405123540  aEnglish  a105.23bDal  aB. G. Dale 0aManaging Quality  a4th  bBlackwell PubaGermanyc2002  a519  aManagement