V. A. Zeithaml <br/><br/>
Services Marketing 

 - 3rd 
 - New Delhi  TMH  2005 
 - 668 
<br/><br/><label>ISBN: </label>0070530424 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>Dewey Class. No.: </label>105.23  / Zei