00422nam a2200145Ia 4500008004100000020001500041041001200056100001900068245010100087250000800188260004000196300000800236650001500244700001700259221030s9999    xx            000 0 und d  a1259026817  aEnglish  aV. A. Zeithaml 0aServices Marketing : Integrating Customer Focus Across the Firmcby V. A. Zeithaml, M. J. Bitner  a6th  bMcGraw - Hill Pub.aNew Delhic2016  a711  aManagement  aM. J. Bitner