00377nam a2200145Ia 4500008004100000020001500041041001200056100001900068245005600087250000800143260004000151300000800191650001500199700001700214221030s9999    xx            000 0 und d  a1259026817  aEnglish  aV. A. Zeithaml 0aServices Marketingcby V. A. Zeithaml, M. J. Bitner  a6th  bMcGraw - Hill Pub.aNew Delhic2015  a711  aManagement  aM. J. Bitner