00287nam a2200121Ia 4500008004100000041001200041082001000053100002200063245003400085250000900119260002900128650000800157221030s9999    xx            000 0 und d  aEnglish  a105.6  aJunaid Rafiq/1111 0aCounstmer  Intraction  Center  a2012  bINERT ITaINERT ITc2012  aMCA